vivid seats complaints vivid seats complaints

It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. We're serious about getting you to the live events that you love. These people are thieves and liars. That means the seats were $351, not $264. I could not attend. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Vivid seats are scammers. I highly recommend purchasing tickets from a verified seller on Vivid Seats. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. For further help, send us a direct message. I someone needs to hold ticket brokers responsible. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] The site is a fraud and they are aware. We appreciate you bringing this matter to our attention and will be following up with you again soon. I usually stick to stubhub. We believe in full transparency, and strive to ensure our fans are informed. Vivid Seats ranks 30th among Tickets sites. BS. 1,560 talking about this. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. The request was put in minutes before. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Especially since Vivid. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! The tickets were shown as $ 264. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Downgraded Tickets Sent - Not what I paid for. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Service 254 Value 245 Shipping 164 Total SCAM! Not game day yet so have not opened app for seats. I feel sorry for other customers who have lost a lot more money than we did. Vivid seats is horrible. I never will again. There were no humans to talk to to get my tickets before the event started. Avoid purchasing thru Vivid at all cost. Well the day before the game which was 4 hrs from my home they quit responding to me all together. I have bought tickets through Vivid Seats for two different concerts. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. This was an absolute nightmare. I don't expect they are willing to give an apology. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. 3 for $533.58. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. For more information about reviews on ConsumerAffairs.com please visit our He deserves 10 gold stars! James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. What are "Email Delivery" and "Instant Download" tickets? We understand how this may be upsetting for you. This is clearly a loophole being used often by venues to protect these ticket scammers. Vivid Seats Review Summary. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Absolute worst customer service ever. they are all the same basically. Then the day of the event I got an email cancelling my ticket. I've had the same issue though my costs aren't that high. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Apply this Vivid Seats coupon code for $15 off first . And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. Vivid seats sucks. With 30 mins. Call and ask what the service charge is before buying. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. Our content is intended to be used for general information purposes only. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. They are aware of this issue. Customer service would not help since the event was technically postponed and not cancelled. A. Amalia G. Today. Do not trust Vivid Seats!!!! I received an email a few days before the game to "Confirm my email". From over pricing. ConsumerAffairs is not a government agency. Nowhere on their site did it say that these two tickets wouldn't be next to each other. That is a lie. Nothing arrived. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. As of Oct. 13th 6:38 pm I am unable to access my tickets. Ratings and Reviews 4.6 out of 5. All Rights Reserved. Disgusted. We appreciate your patience. They can see this but they refused to issue a refund. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. 1st time user. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. He was very polite, professional, kind, and made the process very easy! Great service. I thought maybe that was the seller. I paid for the first 15 rows. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. I was told that I should have known that by this note that was listed: xfer Piggyback. 5.5 Total Score. Send us a DM on social media. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. I paid $322.17 for 3 seats. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. I did not get what I paid for. Never again. Recent customer reviews are positive. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Then allows the seller to change the date to the day of the event. Vivid seats will not do anything. And in checking with the Keillor show I found that the show was not sold out! Dont use this site they are horrible. 5 Weeks later changed their policy!!! I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Is SeatGeek Legit? Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Save. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Unsubscribe easily. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. For 2 and now the event is selling them for 25$$$!!! This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. Don't EVER use vivid seats for any purchases. They refunded, but I am out 2 nights for the hotel. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. "We have currently put them on 'No Rating' while they investigate the complaints and . I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. I would like to warm people to avoid buying tickets through Vivid Seats. The second time was one of my worst experiences trying to buy event tickets. I purchased tickets well in advance and the tickets weren't cheap. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. If there is more I will do that as well lost time and money. He reassured me of any concerns I had and was very patient with me. VividSeats has B rating with the BBB.org as of September 2022. Bought 6 tickets and only 4 were transferred. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? He said they can't refund anything because they connect 3rd party sellers. Is this your company? Full refund and apology for lack of ticket delivery. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Thank you, you have successfully subscribed to our newsletter! We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. I had listened to his show on the radio (and bought many of his books) for many years. Submit a complaint and get your issue resolved. I do not expect Keillor to come back to Denver at his age. This changed due to Covid, but we did not get a refund because it was getting rescheduled. I would never have the paid this amount of money for average seats. I had to call to verify that these seats are in fact in different rows one behind the other. I will always use vivid seats when getting my tickets. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You Avoid this site and their markup fees! Order number [protected]. Can I exchange my tickets for a different quantity, or for tickets to another date or event? They made me jump through hoops to get my money back. Erika, we always want to leave a positive impression on our fans. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Yes, you get great prices on concert tickets because it is a con. I have read many many complaints about the 'fake' guarantees. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. It was smooth and I didn't have to do all re-ordering process again. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Then allows the seller to change the date to the day of the event. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. I do expect a responce and an apology for this overcharge. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. On December 13, 2022, I received the tickets from Vivid. 2. bradsaid 1 yr. ago. Never again. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. They refused to issue a refund as they said the tickets were sent via email. Long story short the ticket transfer did not go smoothly. We lose as a result of your opportunistic business model. I suggest never doing business with them. I will never ever purchase from Vivid seats again. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. I spoke with Carlos A over the phone to purchase my tickets. I asked to speak to the manager, told me there was no one above him. Eugene was very helpful with my questions. This Yelper's account has been closed. says they have a no refund policy unless the event is cancelled. We also confirm that your tickets are general admission. Disputed several times and no resolution till this day. Thanks Vivid Seats. They are efficient, professional and the price is always right. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The third party did not send us the electronic tickets. Conveniently buy and. He said I should post the tickets for sale. Most complaints are from ticket billing and delivery issues. Over 100 million tickets sold. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. We paid about $500 for the tickets in total. Going to more events with Vivid Seats gets you to more events. Vivid Seats ranks 27th among Tickets sites. Yes. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Claim your listing for free to respond to reviews, update your profile and manage your listing. This information will help to determine next steps. I just want the tickets I spent my hard earned money on. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. I don't expect they are willing to give an apology. Just another company who still made money over COVID. Terrible customer service. Its not right that they say they have no control over the seller. I thought Vivid was a pr0n company. Will my seats be side by side? The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. A. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. On 02/16/2023, I bought two concert tickets. Vivid Seats. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Overall, my experience was very positive. This is an unfair and unnatural economics meant to hurt you. I never used them before but I know many people who have. No. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Takes no accountability for a time glitch that had us go to a show at the wrong time. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Abel helped me and made the process easy. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Good Grief. My tickets were not released until 1 week before the show. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! I tried not to trip thinking I could sell them forward. Please Refund at least $1000. The tickets are yours now to you have to figure out what to do. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Vivid Seats provided fraudulent tickets to me. We would like to look further into this for you. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. The moment you hit submit, they have your money and will not refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Customer service told me they will not help me because I already accepted the tickets. Gain trust and grow your business with customer reviews. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Who Sets the Price on Vivid Seats? Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Crooks. He'll be heartbroken. The insurance was $65.82. He checked several times and assured me that the seats were handicap. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Shame shame for all the people you have messed with and hurt. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Mark, your concerns are absolutely matter to us and we certainly value your feedback. Contact Us About The Company Profile For Vivid Seats LLC. and their online chat system is useless. . Desired outcome: *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Ren was very helpful answered my questions and helped me get the tickets I was looking for. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. These people are thieves and liars. Vivid Seats has not responded to my email. We would love to review your order again to see if there's anything we can do to make this right for you. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. When I go the tickets, I called the venue and was told they were not handicap. I was purchasing 3 tickets and wanted to make sure we are all seated together. The tickets were in TTC3 seats 30 and 31 in corner. She knew exactly what I needed and arranged to have it. Beware. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. This is not what I paid for. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. We added millions of opinions to our database and summarized over a million opinions. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. So I quickly attempted to purchase another ticket. Do not use Vividseats!! I ordered premium tickets for the orchestra section. After a couple days and a hour or two of being on hold I finally received my refund. I do expect a refund of the differance that the seats should sell for. People need to understand that VividSeats works against you. Desired outcome: Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Group tickets DO NOT need to have electronic tickets. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. I beleive he explained everything I needed to know, in detail. Showed up after start of game and lot was closed. Desired outcome: They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event.